Privacy Policy
We respect your privacy. This policy describes how Digiknack Holdings LLC (“Digiknack,” “we,” “us”) collects and uses information when you visit digiknack.co, contact us, or communicate with us by email or text message.
Information we collect
We may collect information you voluntarily provide, including your name, company name, email address, phone number, message content, and other details submitted through our contact form or in the course of a business relationship.
We use analytics tools on our website to understand general usage patterns (pages visited, navigation). Where configured, analytics may use cookies or similar technologies as described in our cookie notice on the main site.
How we use information
- To respond to inquiries and maintain business relationships
- To send project updates, scheduling messages, and document-related notifications you have requested or reasonably expect in connection with our services
- To operate and improve our website and internal business systems
- To comply with legal obligations
SMS / text messaging
If you provide a mobile phone number and consent to receive text messages from Digiknack, we may send SMS related to your inquiry, account or project updates, meeting coordination, and document sharing. Message frequency varies based on your relationship with us and ongoing projects. Message and data rates may apply.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We use Twilio and similar service providers solely to deliver messages on our behalf; they process phone numbers and message content only as needed to provide the messaging service.
You may opt out at any time by replying STOP to any message. For help, reply HELP or email mab@digiknack.co. After you opt out, we may send a one-time confirmation that you have been unsubscribed.
Opt-in to SMS is obtained when you voluntarily provide your phone number through our website contact form, in writing, during a business consultation, or by initiating contact with our business phone number, and when you agree to receive text messages related to your inquiry or project.
Sharing
We do not sell personal information. We share information only with service providers who help us operate our business (for example, email, hosting, SMS delivery, and analytics), when required by law, or with your consent.
Retention & security
We retain information as long as needed for the purposes described above and as required by law. We use reasonable technical and organizational measures to protect data, but no method of transmission or storage is completely secure.
Your rights
Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. You can use our Your Privacy Choices tool to check CRM records and submit requests (delete, unsubscribe, do not sell or share, or access a summary).
You may also contact us directly to make a request.
Contact
Digiknack Holdings LLC
Website: https://digiknack.co
Email: mab@digiknack.co